Capita Reveals Earnings Hit of Up to £40m from Civil Service Pension Failures Capita's woes over its handling of the UK Civil Service pension scheme are not just a story about one company's missteps but also a stark reminder of the perils of outsourcing and the limits of government accountability.
The firm's failure to meet its contractual obligations has left thousands of civil servants waiting for payments and retirement quotes.
Capita's chief executive, Adolfo Hernandez, has apologized for the delays, but his words ring hollow in light of the mounting evidence of poor performance.